Marc-Andre: "What are some of your responsibilities as the General Manager?"
Joe: "It's pretty simple, it includes profitability, employee satisfaction, and customer satisfaction."
"What separates Sapaugh Motors from the competition?"
"It starts with the owner, Larry Sapaugh was customer-focused when he sold cars and when he got this dealership his whole thought process was to take care of customers. He really wanted great customer service. That's what separates us and he's really involved. He understands the business and he really wants his employees and his customers taken care of."
"In your opinion, what's the best program you have to offer within your service department?"
"The program we're doing right now with you guys [Car People Marketing]. Our Car People Marketing rep, Kevin Peck, has us on the SpyderLink program which is great. It's really target focused and it has been a great return on investment for us."