Legacy Toyota

Tallahassee,  Florida

 By Marc-Andre Lavoie
Our October edition of Dealer of the Month proudly presents Legacy Toyota as our very first selection. Legacy Toyota is conveniently located in the heart of Tallahassee on West Tennessee Street and happily serves Tallahassee, Quincy, Thomasville and surrounding areas with the absolute best service possible. We were able to sit down for a brief Q&A with the Parts and Service Director for Legacy Toyota, Vaughn Nadeau. Vaughn has been in the automobile industry for 30 years, and has been a part of Legacy Toyota’s success for 7 years.

Marc-Andre: "What are some of your responsibilities as Parts and Service Director?"
Vaughn: "They include marketing, customer retention, customer satisfaction, sales, and profitability."

"What is your favorite part about being the Parts and Service Director?" 
"It's not static, it changes daily."

"What separates Legacy Toyota from the competition?" 
"We care. We are absolutely focused on customer satisfaction and retention. I really think that makes all the difference."  

"Can you tell us a little more about your MVP Club program?"
The MVP Club is for our customers that purchase a new or used vehicle from us. It provides our loyal customers the added value of our service rewards program, priority scheduling and the exclusive use of a private customer lounge and business center.   While our public customer lounge offers many amenities, the MVP lounge offers additional perks such as complimentary food and beverages. It's kind of like being at the crown room in the airport, if you are a Delta Crown member you get to partake in those extra perks."

"What is the biggest misconception people make about service departments in dealerships?"
"That they are overpriced."

"What do you want people to know that they may not know about your dealership?"
"Legacy Toyota is the absolute best place around to lease, purchase, or service your vehicle." 

I want to thank Vaughn for taking time out of his busy schedule to answer my questions for our monthly edition of Dealer of the Month. Vaughn was very happy to tell me more about his success with Legacy Toyota, and we want to wish him all the best.

This wraps up this month’s edition of Car People Marketing’s Dealer of the Month. Check back with us next month for our November edition, and tell us why your dealership should be featured as our Dealer of the Month.
Contact us and put the spotlight on your dealership.

  Marc-Andre Lavoie
  Marketing Manager
  tel: 866-227-7337

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