Marc-Andre: "What are some of your responsibilities as Parts and Service Director?"
Vaughn: "They include marketing, customer retention, customer satisfaction, sales, and profitability."
"What is your favorite part about being the Parts and Service Director?"
"It's not static, it changes daily."
"What separates Legacy Toyota from the competition?"
"We care. We are absolutely focused on customer satisfaction and retention. I really think that makes all the difference."
"Can you tell us a little more about your MVP Club program?"
"The MVP Club is for our customers that purchase a new or used vehicle from us. It provides our loyal customers the added value of our service rewards program, priority scheduling and the exclusive use of a private customer lounge and business center. While our public customer lounge offers many amenities, the MVP lounge offers additional perks such as complimentary food and beverages. It's kind of like being at the crown room in the airport, if you are a Delta Crown member you get to partake in those extra perks."
"What is the biggest misconception people make about service departments in dealerships?"
"That they are overpriced."
"What do you want people to know that they may not know about your dealership?"
"Legacy Toyota is the absolute best place around to lease, purchase, or service your vehicle."