The 10-Minute Invisible Service Manager
By: Randy Johnson
OK, no matter what you are doing, I dare you to stop right now for 10 minutes. Seriously, take 10 minutes; walk out to your service drive and just look at what is going on. Just watch and observe. Don’t talk to anyone – just pretend you are invisible. I know it sounds silly, but I promise you this 10-minute exercise will be worth it if you force yourself to do it.