We asked techs from all over the country why they quit. Some said they "didn't like the facility" - "it was old, dirty, hot and inefficient". Some said it was about "pay rates" - especially quick lane techs stating that they can go to McDonald's and make more money. But, the overwhelming reason - was because of "work mix"! they want more customer pay service work - they get burnt out on warranty work that doesn't pay as well - they want more "gravy" - was what they said! So, keep your techs happy - get serious about attracting more customer pay work. Learn about Next Generation Service Advertising & Marketing Now!