Don Geisen

General Manager

Phil Smith Chevrolet

"I have used Car People for many years. The Service Reminders have been fantastic! We were able to see results right away. Customers that haven't been in for over a year came back with the scratch-off in their hands. We have been on board for years and have selected Car People Marketing as our exclusive marketing partner and is the backbone of our service growth. Their team is very professional and great to work with! Our customers like consistency and that's what Car People delivers."

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Juan Carlos Herrero

Service & Parts Director

Kendall Chevrolet

"I have used Car People's Service Reminder program for years with great success. Our customers have always responded very well to them, and have stated they look forward to receiving them in the mail. I can change the offers as often as I like with little to no effort. The program is easy to administer and the reports are simple to understand. It engages my Service Advisors to get involved and often suggest offers they would like to see us run. You would never use a program for over five years that you can cancel with just a phone call if it didn't work!"

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Harry Haigh

Service Manager

Best Chevrolet

“I’ve been using Car People Marketing’s Service Reminder program for quite some time now and couldn’t be happier. The team is full of energy and willing to do whatever it takes make our efforts successful, the program works and brings us back customers who would otherwise be considered ‘lost’ and the price is right. I highly recommend working with Car People, they’re great!”

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Bob Fahey

Service Manager

Lannan Chevrolet

“Did I ever tell you how much impact you have made on our operation and therefore on my life? Yeah, you're one of many customer retention companies out there but the "one on one" guidance, coaching and sharing of your own real life experiences have proved to be invaluable to me over the years. Nobody does what you do. They sign up a dealership and then go fishing for the next one. It's really been great to be able to call you and be able to discuss and brain storm things over the years. You've always helped me to look at things 'outside of the box' and it has helped tremendously. While other dealers have been failing all around us, we have continuously grown our fixed operations EVERY year for the last five years. Thank you for all that you and your team does for our organization!"

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Tim Whitten

Service Manager

City Chevrolet

“After Randy showed us in our monthly reports that rewards customers spend nearly twice as much in service than non-rewards club members, my process for getting Silver Service Rewards Club memberships in the customers’ hands changed dramatically; it was now a top priority! Service Advisors receive a $10 spiff for each membership they sell and I now require them to sell at least 3 Silver memberships each day. Since Randy’s visit three months ago we’ve sold over 500 memberships and continue to lock customers into our dealership!”

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Bill Wolf

Owner

Bill Wolf Chevrolet

“In August of 2003, we hired Car People to administer our loyalty program after investigating several other companies. Car People gave us exactly what we needed – incentives for customers to purchase a vehicle from us, a simple system that was easy for customers and our employees to understand and a point system that rewarded our customers for their loyalty.”

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Tom Tyler

Service Manager

Parsons Chevrolet

“We've used Car People's Rewards Program and Service Reminders for over 1 year now. I'm very impressed with how easy it is to enter and track the points from the Rewards Online System... what a great program! I see customers everyday using their Rewards Card in my Service Area. The Service Reminders, with the Scratch & Win do such a great job bringing my lost customers back to our Dealership. The Return on Investment is excellent and my response rate from the Reminders is ALWAYS 15% or higher!”

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Darryl Downs

Service Manager

Chuck Hutton Chevrolet

“Car People Marketing has worked with us diligently to help develop a rewards program that fits our dealership perfectly and in just one year we have made a 99% increase in package sales and our menu sales have more than doubled! The Service Rewards Club has helped us lock-in our customers and ensure retention for years to come! ”

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Charlie Fortner

Service Manager

Hardy Chevrolet

"The E-Marketing email responses we get are great! Just yesterday we had a disgruntled customer who came in for a minor door repair in our body shop. Though no fault of our own, the heat actuator failed. To satisfy the customer, we made the repair at no charge for her and wondered if we would get a favorable response. Today, her email response came through with all extremely positive remarks! The best thing is, even if it didn't we could have reacted quickly to resolve her concerns. The E-Marketing program WORKS!!!”

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