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Service Selling Tip #9 - Take a Walk!
Posted on Oct 16, 2009 - 01:15 PM
Want to increase sales in your service department? Make it a habit of walking through your service drive and your shop, every morning. Use this opportunity as a way to motivate your service staff and to hold 3-minute sales meetings that not only show your people that you care, but also let them know how important selling service is. Talk about how important it is to smile, greet customers quickly and purposefully and remind everyone that 85% of customers call first – make sure to answer the phone the right way. Try it! You’ll like it!
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