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Service Tip #19 - Enthusiasm In The Service Drive!
Posted on Sep 01, 2010 - 01:45 PM
Get your service salespeople to welcome customers when they arrive. Make sure they look up, briskly walk to the vehicle, smile and say- "Welcome to our dealership- how can I help you today?" Start the situation off right and you will sell more, have higher CSI scores and keep customers forever. Constantly remind all service personnel that customers are guests that pay and that without them they wouldn't have jobs. Try it! You'll like it!
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