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Service Tip #27: Sell Wiper Blades!
Posted on Aug 18, 2010 - 04:48 PM
You won't get rich selling wiper blades but you will build a better relationship with customers and make a few bucks at it. When customers arrive for service, after determining their prime request always ask when the last time they had their wipers replaced. Their response will be one of three statements: "Last time I was in", "I can't remember"; or "Thank goodness you reminded me, I was in a storm last week and could hardly see!" Both 2 and 3 result in a sale and all you had to do was ask. When they say they can't remember simply respond with "You know what they say; if you can't remember when you had them replaced it's time to do it today... and they are on sale!" Try it! You'll like it!
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