by Jared Thomas | Jun 1, 2020 | Blog
Almost every day on my way to the office, I stop by a neighborhood convenience store, called Wawa, for a latte. ‘Wawa’ – kind of a weird name, but it’s a cool place. They make good lattes there – better in my opinion than Starbucks, and I don’t have to...
by Jared Thomas | Aug 8, 2019 | Blog
You can’t really depend on your vehicle sales department to make a huge profit anymore. Vehicle shoppers are not as easy to find and attract as they used to be because there are more dealers, more franchises, more models and overall more choices than ever before. The...
by Jared Thomas | Jun 18, 2019 | Blog
OK, I’d like to start this article by saying something that will probably tick off about 50% or more of the Service Managers in the country – seems like a good way to start, right? In my opinion, running a successful, profitable, service department is just not that...
by Jared Thomas | May 20, 2019 | Blog
Here’s some good news – well, maybe. Customer Retention started to get some real attention a few years back and that was great for our business. Really great and way over due, if you ask me. But, what really bothered me was the reason it started gaining all of that...
by Jared Thomas | Apr 5, 2019 | Blog
OK, I know that most of you didn’t wake up this morning with wiper blades on your mind. I did, obviously, that’s why I am writing this article. I know you have more important things to do than think about ways to sell wiper blades and honestly, if that was all you...
