Think service is difficult? Think again…

Think service is difficult? Think again…

OK, I’d like to start this article by saying something that will probably tick off about 50% or more of the Service Managers in the country – seems like a good way to start, right? In my opinion, running a successful, profitable, service department is just not that...
Wiper Blades: The Missed, Pissed & Kissed Equation

Wiper Blades: The Missed, Pissed & Kissed Equation

OK, I know that most of you didn’t wake up this morning with wiper blades on your mind. I did, obviously, that’s why I am writing this article. I know you have more important things to do than think about ways to sell wiper blades and honestly, if that was all you...
How much do you make when they go somewhere else?

How much do you make when they go somewhere else?

Almost every day on my way to the office, I stop by a neighborhood convenient store called Wawa for a latte. Wawa – kind of a weird name, but it’s a cool place. They make good lattes there – better in my opinion than Starbucks, and I don’t have to wait in a huge, slow...
This Month Always Sucks

This Month Always Sucks

As I get older, I see a lot of things in life and business that seem to cycle around – it goes with the territory of being around an old guy that’s been around a long time, I guess. So now that you know I am old, I want to tell you about the one thing that cycles...