When I think about the things I’ve have done in my life that were what I would consider my best accomplishments – I can tell you they weren’t easy; they were hard and they were a struggle. They challenged me, they pushed me and they made me stronger – and I can...

Did you ever wonder why some service managers make it and others don’t? Or why some are able to grow their store – make all of the money while others struggle just to get by? And why is it that some always seem to hit their goals and win – making their job look really...

First of all, excuse my french guys! Sometimes we get too tangled up in the processes for our own good – in other words, we make simple things way too complicated. Here’s what I am saying – When a customer calls your store they are telling you that they want to do...

We know you're busy... But, if you'd like to hear what a lot of other dealers are doing to attract service customers they could never reach before, all it takes is 15 minutes on the phone or on the computer. What are you waiting for?