by Jared Thomas | Jun 27, 2018 | Blog
So often I hear advisors and even managers talking about how crazy and unreasonable some customers are. It happens when customers loose their temper and blast one of your employees. Almost always everybody comes to the seemingly logical conclusion that the customer...
by Jared Thomas | May 29, 2018 | Blog
The factory’s service advertising programs are just not strong enough to attract the customers you need. We all know by now that simply sending out factory service reminders and doing no other advertising for your service department isn’t going to the...
by Jared Thomas | May 7, 2018 | Blog
When I think about the things I’ve have done in my life that were what I would consider my best accomplishments – I can tell you they weren’t easy; they were hard and they were a struggle. They challenged me, they pushed me and they made me stronger – and I can...
by Jared Thomas | Apr 12, 2018 | Blog
Did you ever wonder why some service managers make it and others don’t? Or why some are able to grow their store – make all of the money while others struggle just to get by? And why is it that some always seem to hit their goals and win – making their job look really...
by Jared Thomas | Mar 16, 2018 | Blog
Our team is always trying to learn more about industry trends. One trend that is more common now than ever is the lack of solid technicians. So, naturally we decided to go out and discover what’s causing high turnover and a shortage of reputable technicians...
